For about a year we have had a feature in ExchangeDefender called SMTP monitor. Although it was undocumented, many clients found the feature and enabled it. For months the script worked as expected — if we cannot hit the mail server via port 25, send an alert to the “Admin contact email” on file. Sadly, around January the script stopped sending out alerts to partners and the feature became rather useless. Today, we’ve revisited the script and updated it with new check logic and alert control. Once enabled, the SMTP monitor will check your clients mail server every minute and will check for events like backpressure, broken pipes and server offline. If a critical event is detected the SMTP monitor will send an alert only if a previous alert was not sent in the past hour about the domain. Emails get sent to the “Domain Admin Email” address under the domain configuration settings. To enable SMTP monitoring login to your XD SP account and select “Change configuration” on the desired domain to enable the checks. Travis Sheldon
However, accounts deployed with the old user123 or even better ‘password’ passwords are a huge problem. So here’s the chain of events in a worst case scenario.
Now generally we catch it between 2 & 3 and do a forced password change on the account which solves the issue. However, eventually that person will report to their provider that they can’t access their account and we pray that they read our notice and do not make the same insecure password, before we have to take more finite actions. Therefore, please tell your team to avoid using such “temporary” passwords at all since they’re so easily left and forgotten. Carlos Lascano
The sites are done and marketing campaign starts towards the end of next week. As we’ve told you in the last webinar, we’re going to be extremely aggressive in bringing the most complete messaging solution to market.. and it starts now. ExchangeDefender Managed Messaging (click here for details) is ready to go.
In a nutshell, if your organization needs communication services we can help. It’s just $20 / user / month. That is the total cost of ownership – we handle the Outlook deployment, email migration, SharePoint setup, ExchangeDefender setup and account provisioning, ongoing maintenance and the full suite of Microsoft and ExchangeDefender technologies for security, business continuity, email, chat, online presentations and more. If you have not spoken to us about the partnership opportunity around this product there is no time like the present. Feel free to reach out to me directly. We are taking it upon ourselves to usher our partners into the cloud business model without risk, without expensive training, without commitment and without losing your client to a third party. Sincerely,
Last week we successfully upgraded the OS on LOUIEMBOX1 to Windows Server 2008 R2 (From 2008 RTM SP2) as part of the outline to bring automated, native DAG redundancy to LOUIE. This weekend we will be reloading the OS on LOUIEMBOX2 and LOUIEMBOX3. In preparation for the reload we’ve performed the following steps:
The OS reload will be transparent to users and is expected to be completed by Sunday evening. Travis Sheldon
This week our main focus has been implementing more advanced encryption methods. These new additions will be available sometime next week and will require an additional fee to enable these features. This new system implements two new types of encryption “triggers” that will flag the messages and send them through the encryption process. Lexicon Encryption The first method is called Lexicon Encryption. This feature works by examining a pre-defined set of keywords that act as encryption triggers anytime they are encountered inside a message. Once a keyword is located inside of a message, that message is sent through our encryption process. The [Default Action] determines the action that occurs once the message hits the encryption system. You can choose one of the following:
We understand that some users may already have a predefined list from another 3rd party or software provider. So we have implemented a very simple “import” process which will allow you import these keyword definitions. The format is .CSV and is implemented in the following sequence: (keyword, category)
Pattern Matching The next method is called Pattern Matching. This approach examines the message for a series of common patterns found when referencing things like (credit card numbers, social security numbers and birthdays.) Later in the year we also plan on implementing custom pattern matching, which will allow you to enter your own custom defined patterns. Once any of these patterns is located inside of a message, the same encryption process will occur. Unlike Lexicon matching, each individual pattern is allowed to have a different action. This will help route crucial and confidential information more accurately.
Hank Newman
As discussed on our quarterly webinar, we are rolling out an upgrade to our encryption package and adding lexicon encryption (custom dictionary), pattern matching (account, date of birth, ssn, credit card numbers, etc) and more. The standard free encryption that is triggered by the user (by putting [ENCRYPT] or [CLEARENCRYPT] in the subject) will continue to be free but the more advanced features will come at a price and we are looking for feedback on what would be the most valuable to a small business.
The whole thing is 11 questions and only 4 of them will require some creative thinking (the first 7 are all contact info). It will take you 2 minutes – tops. Here is what we are trying to figure out. We have no problem selling ExchangeDefender to the high end enterprise, corporate environments and organizations that have government regulators threatening them with fines. That part is easy.
What we would like to figure out is if there is enough interest out there among small businesses to better control client communications. I know from managing a small business and dealing with lots of small business owners that the concern for data leakage is significant but is it significant enough to spend a few bucks a month to safeguard it? That’s the question I hope you can help us answer! Please help us out by filling out the survey. We might be nice and throw you a discount on some of the encryption subscriptions in return Sincerely,
Among other exciting news, our CEO, Vlad, laid out our plans for the rest of the year in detail last week. In case you missed it, you can catch that here in its entirety. It is a bit long but since it is our roadmap in essence I’d say it’s worth listening to it over lunch.
Feel free to reach to me with any questions regarding the Support of any of the points covered. Carlos Lascano
SM Web Connect allows you to quickly add Lead Creation or Support Request integration directly into your existing website. We have two different implementation methods: one that is very simple & one that requires minimum modifications to get it working on your website. These are both Shockey Monkey Pro features and will require you to upgrade your subscription to PRO, in order to take advantage of these features.
Method 1 (Easy): This method combines the backend API mechanics and implantation methods from our servers and simplify requires a one line HTML insert on any webpage to enable either (Lead Creation or Ticket Creation).
Copy and paste the <iframe> code into the HTML of your site where you would like the form to appear. · You should edit the [src] to match the portal address of your unique portal. · You can also switch the appearance by modifying the [theme] parameter, values 1-6. · If you would like to adjust the [width] and [height], those can also be modified. Lead Creation Ticket Creation
Method2 (Advanced): This method is for those who are more comfortable with editing HTML and want their form to have a special look and feel or a tighter integration into their website. The only real requirement is that your website supports PHP for the transactions to occur. You can download the development package here, it will contain 3 files.
Hank Newman
On Tuesday we held our quarterly meeting and announced our new roadmap for the rest of 2012 season. If you missed it by any chance don’t worry, it was recorded and I encourage you to watch it.
This is the most important webinar we’ve ever held. You need to see it. Everything that was announced will be launching over the next 30 days and just about everything will impact you. In short, ExchangeDefender Security now includes advanced encryption (lexicon, pattern matching, recipient policies, smart routing and compliance officer support). ExchangeDefender organizationally is launching Managed Messaging, a full 360 online communications product that includes presales, onboarding, email migration, Outlook setup and 24/7 support. We’re also enhancing our security and extending the capabilities of Level 1 support to open tickets and help troubleshoot issues over the phone (previously reserved to higher tiers). We are making our tech savvy partners more equipped to take a larger share of the communications pie while enabling companies that don’t want to run into the cloud a way to have us do it all on their behalf. We’re effectively doubling our scope of services and our business. All in hope that it makes us your biggest partner. Over the next two weeks we will be introducing you to the concepts here as well as my take on my personal blog. The feedback on our direction has been amazing so far – and on behalf of the ExchangeDefender teams, I look forward to working hard for you to continue making you successful. Sincerely,
Shockey Monkey is looking to offer the BEST RMM User Interface and to do that we need your help! We are now holding a contest to find the best, most user-friendly and appealing layout for the dashboard (for the IT department) and printed report (for the end user) for the Shockey Monkey RMM User Interface. Every submission is welcome! In order to enter, we would like you to create and design an interface that would show you what you need to know, what you need to present and demonstrate to your clients. We want to know the best way to design an RMM dashboard with the best strategy and best look and feel! We’re not looking for a Picasso appeal or the accuracy of a CAD design – just the general layout, presentation style and scale.
Here are some of our current screenshots of the RMM: This is the current Dashboard that shows uptime and downtime and recent event history:
This view currently shows the system information and a lit of installed applications:
This view currently shows all the event logs and details regarding each entry:
There are CASH (American Dollars) prizes with our contest! There will be four cash prizes given away: $1,000 to the winner of the contest, (2) $250 to the runner-ups, and $100 for the honorable mention. Put your creativity cap on and help us make the Shockey Monkey RMM look awesome! To submit your entry, simply send us an email at contest@shockeymonkey.com. Thank you and we look forward to seeing your ideas! Not so legalease: By entering this contest you are granting Own Web Now Corp exclusive right to use, distribute and modify your design at will regardless of whether or not you win any of the 4 prizes. You agree not to send in any copyrighted works or works of other individuals or companies and we in turn agree not tell the copyright owner where you live in exchange for a candy bar. |
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